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Ohio Hospital Compare

Compare Ohio hospitals and the quality of care they provide.

Since we are an academic medical center, we’re always interested in learning how we can exceed your expectations.

Each person is different, and a one-size-fits-all approach doesn’t always work. We encourage you to share your questions and feedback with us while you’re still in our care so we can provide you with the best experience possible.

Each year, we survey more than 20,000 patients to learn more about their experience at The Ohio State's Wexner Medical Center. Read what some of our former patients have to say.

The Centers for Medicare & Medicaid Services (CMS) created a standardized survey to measure patients’ perspectives of hospital care in areas such as communication, responsiveness and pain management. These service measures show the percentage of patients who rated Ohio State’s Wexner Medical Center* a 9 or 10 on a 0-10-point scale; an always on a never, sometimes, usually, always scale; or a yes on a yes/no scale in key satisfaction areas.

  Ohio State's Medical Center State Average National Average

Overall Satisfaction

This measure indicates the percentage of patients who rated their overall experience as a 9 or 10 on an 11-point rating scale (0 to 10).

72% 69% 68%

Nurse Communication

This measure indicates the percentage of patients who said that our nurses always exhibited good communication skills. Nurse communication is how often nurses were friendly and courteous to the patient, listened carefully, explained things in an easy-to-understand way and kept the patient informed.

77% 78% 76%

Physician Communication

This measure indicates the percentage of patients who said that our physicians always exhibited good communication skills. Physician communication is how often physicians treated the patient with courtesy and respect, listened carefully, explained things in an easy-to-understand way and kept the patient informed.

77% 79% 80%

Responsiveness

This measure indicates the percentage of patients who said that our staff always responded. Staff responsiveness is how often the patient received help, such as with bathroom or bedpan use, as soon as they wanted it.

62% 66% 64%

Room Cleanliness

This measure indicates the percentage of patients who said their room was always clean.

67% 73% 73%

Room Quietness

This measure indicates the percentage of patients who said their room was always quiet at night.

54% 55% 58%

Pain Management

This measure indicates the percentage of patients who said their pain was always managed. Pain management is how often staff controlled pain and did everything they could to help with the patient’s pain.

69% 70% 70%

Communication About Medications

This measure indicates the percentage of patients who said they always got communication about medications. Communication about medication is how often staff told the patient the medicine’s purpose and side effects in an easy-to-understand way.

61% 61% 61%

Discharge Information

This measure indicates the percentage of patients who said they received good discharge information. Discharge information means that staff talked to the patient about having the necessary help after discharge and gave written information about symptoms or health problems to look for.

85% 84% 82%

* HCAHPS scores are for inpatient areas only, and do not include Ohio State’s Arthur G. James Cancer Hospital and Richard J. Solove Research Institute, OSU Harding Hospital or OSU Rehabilitation Services at Dodd Hall. The data presented is for patients discharged from January 1, 2011, through December 31, 2011.

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