Ohio State Navbar

Sign In

Hospital Information

To help you become more familiar with and comfortable in our hospitals, please review information about our policies and services: 

 

Cell Phones/Electronic Equipment 
Delivery of Mail, Flowers and Balloons
Internet Access
Lost and Found
Security
Service Animals
Prevention of the Spread of Infection
Tobacco-Free Policy

 

Cell Phones/Electronic Equipment

For the safety of our patients, cell phones and other radio transmitting devices should not be used in patient care areas. They must be turned off, not just placed on standby. Signals from these devices can interfere with patient care equipment and put patients in danger. Unit nursing staff needs to approve other electronic equipment that you would like to use during your stay. There are designated areas where cell phones may be used. These areas are clearly identified with signage and are located in:

University Hospital/Ross Heart Hospital/Dodd Hall

• Rhodes Hall lobby (1st floor)
• Seasons Cafe (1st floor Rhodes Hall)
• Atrium (5th floor of Rhodes Hall)
• Labor and Delivery waiting area (6th floor Doan Hall)
• Crossover between Rhodes and Doan Halls (Floors 7 – 11)
• Hallway to 12th Avenue Garage
• Wendy’s dining area (ground  floor Doan/James)
• Dodd Hall, except the GCRC Nursing Unit on the 2nd floor

University Hospital East
• Main lobby (1st floor)
• Wallace Auditorium
• Seasons Garden Café (ground floor)
• Crossover between tower and west wing (Floors 3 – 5)
• Waiting area on Tower 4

OSUCCC–James
• James main lobby (1st floor)
• Hallway to 12th Avenue Garage
• Wendy’s dining area (ground floor Doan/James)
• Crossover between OSUCCC–James and Doan Hall (Floors 2, 3, 5, 7, 8, 9 and 10)

[back to top]


Delivery of Mail, Flowers and Balloons

 

Medical Center volunteers deliver patient mail every morning.

Delivery schedule:
• University Hospital
• OSUCCC–James,
• Ross Heart Hospital
• OSU Harding Hospital
- Weekdays before 4 p.m. Flowers are delivered by volunteers
 - Saturday and Sunday -Florists will deliver directly to patient room.

• University Hospital East
- Florists will deliver directly to patient room.

Please note the following restrictions:
Intensive Care and OSUCCC–James – We do not permit live plants or cut flowers to be delivered to patients in intensive care and OSUCCC–James due to the special environment and care of our patients.

Balloons
Only mylar balloons are  permitted in Medical Center buildings due to latex allergy concerns.

Mailing Addresses for Medical Center buildings:

University Hospital
Rhodes Hall/Doan Hall
Attention: (patient name & room #)
The Ohio State University Medical Center
410 W.10th Ave.
Columbus, Ohio 43210-1228

Dodd Rehabilitation
Attention: (patient name & room #)
The Ohio State University Medical Center
480 W. Ninth Ave.
Columbus, Ohio 43210-1290

OSUCCC–James
Attention:  (patient name and room #)
300 W. Tenth Ave.
Columbus, OH 43210

Ross Heart Hospital
Attention: (patient name and room #)
452 W. 10th Ave.
Columbus, OH 43210

OSU Harding Hospital
Attention: (patient name and room #)
The Ohio State University Medical Center
473 W. 12th Ave.
Columbus, Ohio 43210-1228

University Hospital East
Attention: (patient name and room #)
1492 E. Broad St.
Columbus, OH 43205

 [back to top] 


Internet Access

 
Free  Internet access is available in all patient care areas of the Medical Center. Your computer must be configured for wireless.

To access the Internet:
• Select OSUMC Guest Internet
• Open your Web browser and you will be presented with a usage disclaimer; if you agree to the usage terms and conditions click on the "Agree" button. 

Assistance
If you are unable to access the network, you may call Customer/Guest Services between the hours of 8 a.m. and 4:30 p.m. weekdays:
• University Hospital East 614-257-2310
• University Hospital/Ross Heart Hospital 614-293-8944
• OSUCCC–James Guest Services at 614-293-8609

[back to top] 


Lost and Found

If you lose a personal item during your hospital stay, contact your nurse or call the Security Department at 614-293-8500.

[back to top] 


Service Animals 

Visitors who require service animals may take their animals to patient care areas with the exception of the Intensive Care Unit. Service animals must remain leashed and with the visitor at all times. If you need a crate for a service animal, please contact the Security Department at 614-293-8500.

[back to top] 


Prevention of the Spread of Infection

Hospital staff take precautions when caring for patients to help prevent the spread of infection. We ask you to join us in preventing the spread of infection by following these simple guidelines:

  • Clean your hands often! For example: before eating or after using the bathroom, blowing your nose, sneezing, coughing or handling common items such as a telephone.
  • Clean your hands with the alcohol hand rub product that is conveniently located in all patient care areas or clean with soap and water for at least 15 seconds.
  • Do not visit a patient if you have a cough, cold or other signs of illness. If you must visit, clean your hands before your visit and ask a staff member for a mask.
  • Before bringing live plants or fresh produce into the hospital, check with hospital staff first. To protect patients from germs that live on plants or in the dirt, live plants are not allowed in some areas.
  • Staff and visitors may be asked to wear gloves, a gown and/or a mask depending on the patient's health needs.

[back to top]


Security

Security is available 24 hours a day to assist patients and visitors with escorts to their vehicles, jump starts and lockouts, or to address security concerns. To contact a security officer, call 614-293-8500.

Please do not bring any jewelry, cash, credit cards or other valuables with you.  We do not have any way of securing these in your room.  If you wear eyeglasses, dentures or hearing aides, please bring the case or other appropriate labeled container for them. 

[back to top]


 

Tobacco-Free Policy

At The Ohio State University Wexner Medical Center, we’re committed to creating the future of medicine to improve people’s lives. That’s why all Medical Center locations – inside and outside – are tobacco-free. Patients and visitors should talk with their physicians about nicotine replacement therapy prior to coming to the hospital. For more information about our tobacco-free policy, download our fact sheet.
   
[back to top]